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. Home | Ticket Purchase Settlement We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Each party is responsible for his, her, or its own attorneys fees and expenses, and Vivid Seats will not pay your attorneys fees or expenses except to the extent ordered to do so by the arbitrator. It offers peace of mind, safety and security., Yeah, sure. If you are a resident of certain jurisdictions, including California, you may request a refund for postponed or rescheduled events. VIVID SEATS IS NOT RESPONSIBLE IN ANY WAY FOR THE ACCURACY OR SUITABILITY OF ANY PAYMENT OF TAXES TO ANY ENTITY ON YOUR BEHALF. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. We are only able to issue compensation for events that are officially cancelled by the venue, team, or . If I opt for a refund, when will I receive it? The Vivid Seats marketplace is open to the exchange of any tickets for which there is a market, and that do not violate Vivid Seats policies. Privacy Policy and It wasnt much of a dispute resolution. All users must comply with all local, state, federal and international laws, ordinances and regulations. If the corrected price is not acceptable to you, Vivid Seats will allow you to cancel your order. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. . Timing or other aspects may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. The market price provided by Vivid was over $500 per ticket. Thanks for your patience. Can Vivid Seats keep your money for a canceled show? The settlement was initially agreed to between Vivid Seats and . The content, organization, graphics, design, compilation, "look and feel" and all Vivid Seats Property available on this site, including, without limitation, images and written and other materials (the "Contents"), are intellectual property protected under the copyright, trademark and other intellectual property laws of the United States and/or other countries ("Intellectual Property Laws"). For listings with no designated delivery method, tickets will typically be shipped by UPS. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. . Can a vacation rental host cancel my stay and keep my money? Im unhappy about the way Vivid Seats and other ticket sellers have been handling their pandemic events. Is Vivid Seats Legit or Real? | Vivid Seats Reviews (2022) We are extending all 120 percent coupons to be valid until Dec. 31, 2021, StubHubs website reads. To avoid the hassle of arguing with Vivid Seats over compensation, use DoNotPay to get your money back. Nellis, et al. Its been eight months. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. If any party disagrees about whether the foregoing provision (or any portion of this agreement to arbitrate, including without limitation the provisions relating to arbitration, the waiver of class or representative proceedings, and opting out) can be enforced or whether it applies to the dispute, the parties all agree that the arbitrator will decide that dispute. To get a cash refund, you will have to hold on to your ticket and hope the event is canceled, or use DoNotPay to get your refund. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. We're your companion for live events. Not according to the terms of his Vivid Seats purchase, To get a refund, your show must be canceled, and Vivid Seats gets to determine if something is canceled. For postponed events, you will need to hold onto your tickets for now, As always, we encourage customers to follow our. This site is protected by reCAPTCHA and the Google Jumping the phone queue when getting in touch with customer service reps, Scheduling a DMV appointment fast and easy, Getting refunds for delayed or canceled flights, Protecting yourself from stalking and harassment, Suing people and companies in small claims court, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Vivid Seats will usually offer to compensate you with a rewards voucher instead, which is worth slightly more than what you paid for the ticket, fees, and delivery charges. Buy directly from the venue. Many tickets are accessible only through display via a mobile device. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. Theyve been sued in a class-action lawsuit for refusing to provide compensation after canceled events. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. And Discover Discover! So why is it holding on to Himbergers money? Vivid Seats monitors compliance with these Sales Terms and investigates alleged violations and other complaints against users. Class Period: September 29, 2016 to April 1, 2021. If your admission to the event is denied or revoked because (i) you have willfully failed or refused to comply with any such safety and health policies of the venue and/or event organizer/promoter, or (ii) if you have failed any health screenings or lack the vaccination status required by the venue and/or event organizer/promoter, you will not be eligible for any compensation from Vivid Seats. Following an investigation, or for any other reason, Vivid Seats may, without prior notice, enforce certain consequences for violations of the Sales Terms, attempts to harm Vivid Seats and/or sellers on the Marketplace, or failure to cooperate with an investigation. For details of what the credits or cash payments will or will not include, see the Notice at https://angeion-public.s3.amazonaws.com/www.TicketPurchaseSettlement.com/docs/Published+Notice.pdf. . Oh, Loosey! Those . The exact delivery location for Special Delivery orders will be designated by the seller. Vivid Seats Settlement - Home Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). Vivid Seats respects the intellectual property of others, and we ask you to do the same. No agency, partnership, joint venture or other relationship is intended or created by your use of the site. Therefore, we recommend checking the venue and artist websites, event pages, and social media channels. Each listing contains the event name, date, seat location, and price per ticket. Himberger lives in Virginia. Its a third party, taking a 10 percent commission on tickets it sells, plus shipping charges and service fees of anywhere from 20 to 40 percent. So, first and foremost, please look for (and look to) this email notice. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Shoots Twice (Hockey) Yes, you will receive financial compensation in the same form that you used for the ticket purchase. No refunds or other compensation will be given without the original tickets, unless otherwise determined by Vivid Seats, in its sole discretion. 100 million sold,100% Buyer Guarantee. STUBHUB / VIVID SEATS / OTHER THIRD-PARTY RESELLERS . If you canno longer plan to use the tickets you originally purchased, we welcome you to list your unwanted ticketsfor sale on our website. But a couple of days before, the venue canceled the show. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. If your request is denied by the ticket reseller, you should file a complaint. No. But it isnt. The parties are not required to exchange selection lists. You and ticket resellers also agree to submit to the jurisdiction of the State of Illinois for complaints involving a ticketed event held in Illinois. Digitally transferred tickets will not be accepted at NH Foo Fighters What do I do if my event is cancelled? How do I get my compensation? See all 28 articles. Live Nation Entertainment Inc., its subsidiary Ticketmaster Entertainment Inc., and Vivid Seats LLC were hit with suits in the Northern District of Illinois for failing to issue full refunds for shows canceled due to the coronavirus. If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. How do I get my compensation? The pricing in the market also changes frequently, and just as the seller is not permitted to decline to confirm an order in anticipation of the market going up, buyers are not permitted to return tickets or cancel an order due to the market price going down. Email our customer service team atsupport@vividseats.com, and well get back to you! Governing Law: The Federal Arbitration Act (FAA) governs this agreement to arbitrate in all respects. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM Want a quote from. Vivid Seats If your event is canceled, you will get 110 percent in Vivid Seats credit, plus 10 percent will go toward MusiCares Foundation, whose mission is to provide "a safety net of. As our Sales Terms and Conditions state, all sales are final. Use DoNotPay To Get a Quick Vivid Ticket Refund. If Vivid Seats changes any term or condition, said modification, revision and additional information shall be posted here, automatically replace the existing terms and conditions, become effective immediately, and become binding on all users of this site. So should you buy tickets for live events through Vivid Seats? Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. Breaking down the contenders in the seasons most unpredictable Oscar race. To the extent state law applies, the parties arbitration agreement and the parties Class Action Waiver shall be governed by Illinois law, subject to conflict of law principles. Taking legal action such as filing civil or criminal charges or seeking an injunction. View Privacy Policy. Help us improve this article with your feedback. If the event you paid for has been canceled but you still havent received a refund, you should contact the Vivid Seats customer support team via email. Information about Covid-19 Vivid Seats is closely monitoring Badge. A buyer may sell their tickets on the Vivid Seats Marketplace if, after purchase, the buyer decides not to attend the event subject to certain restrictions, in which case a buyer may sell the tickets by alternative means. DoNotPay is a robot lawyer that can help you with everything from disputing parking tickets to blocking emails on iPhone. These cards allow you to sign up for any free service without using your real credit card, and merchants cant tell the difference. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Orders exceeding four tickets may be split up into different rows within the requested zone or section. DoNotPay can help you sue the company in small claims court. Vivid Seats' (NASDAQ: SEAT) proposed settlement of class action claims regarding its failure to issue refunds for tickets related to events cancelled due to the COVID-19 pandemic was approved Monday, paving the way for the disbursement of $7.5 million in funds to those impacted. Can Vivid Seats purchase my tickets from me instead? In most cases, the company will send you a notice via email after they confirm that an event has been canceled. YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE. During that investigation, we will review the proof you submit and contact the seller. Special Delivery at least one (1) hour before the scheduled event. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the . You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The best musical instrument is a love triangle. The AAAs rules are available at www.adr.org. Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. In the event that Vivid Seats deems an event cancelled in its entirety based on a reduction in capacity: (i) all outstanding orders for such event will be cancelled; and (ii) the event will be reposted for sale with the adjusted capacity and known restrictions. Arizona's refund deal with Ticketmaster didn't include Vivid Seats. Its also about credit card disputes and when to use them. Credits expire on December 31, 2022. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Himberger checked this site for executive contacts but couldnt find any. You will receive notice via email if your event has been canceled. Academy LA is a cashless venue. Vivid Seats Refunds for Event Tickets Settlement Cash Claim Form, Vivid Seats Refunds for Event Tickets Settlement Website. Any tickets purchased in advanced will be refunded. Here are a few strategies worth remembering the next time you have a postponed event. All Rights Reserved. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. Thats over 18 months after we bought the tickets, he says. Fill out this form for a FREE and prompt case evaluation. Himberger was desperate to get a refund, and Vivid Seats wouldnt respond to his queries. The tickets you purchased remain valid for the postponed event. Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. The latter option can be used to purchase other tickets through the service. Here are what the top ones have to say. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Wheres my airline ticket refund from GotoGate? No, Vivid Seats will not grant you a refund for postponed events. Once you identify the tickets you would like to purchase, and select them, you will be directed through the checkout process where you will enter your name and address and provide payment information. Did we mention it's free? Grounds Admission Pass/Grounds Pass. Vivid Seats Client Settles Refund Lawsuit With Pennsylvania AG - TicketNews See ourPrivacy Policyfor how we treat your data. All ticket holders will receive emails with their options beginning May 1. These event organizers of concerts, festivals, games or events set the policy on refunds, and Ticketmaster facilitates services accordingly. According to the memo, Ticketmaster has already refunded $400 million in sales to ticketholders. But whats this $452 bill? Himberger is unhappy with that resolution. Youve got some Janning to do! While a credit would seem reasonable under normal circumstances, I feel we should receive a refund. Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). As terms and conditions may vary by state or event or over time, the specific terms and options available to you will be clearly explained in this email notice. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Whats going on here? If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solutionfree virtual credit cards. These were the terms when Himberger bought his tickets. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. You can also email us or check out our FAQs.Well be with you ASAP. and will not be eligible for a refund. If a party does not return the list within the time specified, all persons named therein shall be deemed acceptable to that party. Opting Out: You can choose to reject this agreement to arbitrate. On December 13, 2022, I received the tickets from Vivid. If you are under the age of 18, then you may only use this site or our customer call center in conjunction with, and under the supervision of, a parent or guardian. If you have tickets to a show that is postponed, you will be able to select your refund option once the new date is announced, Live Nations website reads. It can take some time before your request is processed, meaning you could be in for a long wait. We are not always notified if a show is postponed, rescheduled or cancelled. If a re-issue is not possible, you will be refunded the re-issue fee. Exceptions: Notwithstanding the remainder of this Arbitration and Dispute Resolution section, You and Vivid Seats agree that the following types of disputes will be resolved in court, unless both You and Vivid Seats agree to submit the dispute to arbitration pursuant to this Arbitration and Dispute Resolution section: (1) Disputes or claims within the jurisdiction of a small claims court; or. Vivid Seats, LLC has resolved a class action against it concerning tickets that it sold for events that were cancelled, postponed, or rescheduled. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. should have advocated for him instead of rolling over. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. THE PROVISIONS OF THIS SECTION DO NOT APPLY TO THE EXTENT, AND ONLY TO THE EXTENT, NOT PERMITTED BY APPLICABLE LAW. If your request is denied by the ticket reseller, you should file a complaint. Were always here to help. Photo ID or other verification may be required to accept delivery. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. . (Weve published them since then; here are the executive contacts for Vivid Seats.). In the suit against Live Nation and Ticketmaster, the plaintiffs allege Live Nation announced April 13, 2020 . You also agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on any Content. DoNotPay Can Be Your Little Swiss Army App. Vivid Seats, a ticket exchange and resale company, should have refunded the money a long time ago. After you place your order and your order is confirmed, we guarantee that your tickets will be within the listed zone or section listed or one comparable and that you will receive these tickets in time for the event or your money back. VividSeats has B rating with the BBB.org as of September 2022.

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