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JavaScript is disabled. A patron desiring to purchase multiple tickets must provide a valid photo I.D. There are no refunds after the printed showtime. For some reason, it showed 3 Avengers reservations, even though it should only show 2. SCAM LIKE: Attempted to use the fandango site. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. 2sandiesmail. Check who called Reverse phone lookup. I would suggest you avoid this company. Please email your request to questions@paragontheaters.com. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Some types of passes cannot be used for newly released films. What Phone Number Do I Use to Request a Fandango Refund? I am VERY UNHAPPY. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. How do I redeem colored passes, loyaltyfree tickets and concession rewards? Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten. I tried 4 times prior to the expiration date to no avail. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Please note: tickets or receipts may not be printed from our app. Someone needs to shut them down if they cant do better than this. If you wish to exchange your ticket, you get the VIP+ points accordingly. Store or bakery-purchased cakes are allowed only with a pre-planned event. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. For more information on this policy, please visit www.mpaa.org. I tried calling 4 times today, twice they hung up on me. When you call a recording comes stating they are busy and to call back later, the website chat you have an hour wait. Can points be added for movies I saw before I registered for Diamond Rewards or if I forgot it? If you need to refund your ticket order, please reach out to the box office or contact the theater directly. Absolute garbage company with terrible customer service! Did not receive the confirmation email until 1 hour . When it comes to the tickets purchased for a special pricethey are nonrefundable. Refund Policy How Do I Change My Seats? I contact Fandango. Paragon Theaters requires picture ID for the purchase of tickets to all rated R films. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. Extremely hard to get a hold of once purchased. At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. We accept cash or the following credit cards: Visa, MasterCard, American Express and Discover. Scroll down to the theatre you plan to visit, and click on the theatre name. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). Oct 28, 2015. You will need to have your receipt or transaction numberon hand. Yes! Should you encounter any issues with the application please contact us at 1-800-541-5555. BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Paragon Theater's VIP Lux Box seating are the only recliners in the auditoriumswith a QR code that when scanned will allow our guests to order concessions/food/or drink directly to their seats with table service. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. We are phasing outour cards and moving to a virtual rewards program so it is unncessary for you to have a card. It's a long and frustrating process. 2018-02-10. false. For extenuating circumstances, please consult theatre management. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. They do not call back as promised. Check balance. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Fury of the Gods: The IMAX 2D Experience, John Wick: Chapter 4 - The IMAX 2D Experience, My Neighbor Totoro 35th Anniversary - Studio Ghibli Fest 2023, The Journey: A Music Special from Andrea Bocelli, The Metropolitan Opera: Der Rosenkavalier, The Metropolitan Opera: Der Rosenkavalier ENCORE, SPIRITED AWAY: Live on Stage - Studio Ghibli Fest 2023, Ponyo 15th Anniversary - Studio Ghibli Fest 2023, The Metropolitan Opera: Don Giovanni ENCORE, The Metropolitan Opera: Die Zauberflte ENCORE, Kiki's Delivery Service - Studio Ghibli Fest 2023, Nausica of the Valley of the Wind - Studio Ghibli Fest 2023, Castle in the Sky - Studio Ghibli Fest 2023, The Wind Rises 10th Anniversary - Studio Ghibli Fest 2023. The customer service was so good too. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). You can imagine my terribe disappointment when I went, a couple weeks later, to purchase a ticket to see Elvis. Yes. They expire after 2 weeks (really, who goes to the movies that often?). To guarantee your are able to get tickets before they sellout, we offer the convenience of purchasing tickets (and at most locations reserving your favorite seat) in advance online. Retrieve from your Fandango account: https://www.fandango.com No. That's your best bet. Buy movie tickets in advance, find movie times, watch trailers, read movie reviews, and more at Fandango. They are part of a specially designed committee called the film rating board of the Classification and Rating Administration. You have the ability to waive the service fees on Fandango with AMC Stubs. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. Paragon Theaters welcomes guests to attend moviesdressed in costumes, but does not allow weapons or other accessories that may make guests uncomfortable or cause a distraction. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. Look at all the negative reviews - it is true. are permitted to be used within any Regal Entertainment Group facility. Amazingly the purchased showed up. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Yes! There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). 2023 Trustpilot, Inc. All rights reserved. This page will provide you with a list of our theatres, sorted by state. Here are 8 tips for writing great reviews. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Then, depending on how well a film performs, we will determine if it will "hold over" another week. Enter your details in the chat box and complete your refund request. If you need assistance for any reason, please ask one of our theatre personnel for assistance. We also ask that you leave the masks at home. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. No recording devices (cameras, video recorders, sound recorders, etc.) Click on the link you can find under a headline Refund/Exchange, Enter your email address and the confirmation number, Select why you want to continue (Refund or Exchange). Do You Offer Military Discounts? Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Four months later, I wanted to use my credit to buy a ticket and they said my account had been blocked and there was nothing they could do. What is the purpose of the rating system? We also accept Promotional Codes and Gift Cards. Please visit your local theater's page for specific ticket pricing. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. Recliners Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. The theater wouldn't accept Fandango tickets for a refund. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Since you don't plan to see all 3, maybe go to a theater during a non busy time and ask them to scan your AMC barcode to pull up the reservation and ask how to cancel it. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. Regal Entertainment Group theatres are handicap accessible. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Here are the steps to getting a refund with DoNotPay: DoNotPay does more than just submitting your request. How Many Tickets Can I Purchase Online? For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit. AXIS15 EXTREME In the interest of safety in the lobby and auditoriums, skateboards and hover boards are not allowed on theatre property. They are a rip off and terrible customer service. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. I accidentally bought a ticket to the wrong movie. Children under 3 are free except in reserved seating and recliner locations. Open it in your web browserand start exploring the services we can offer. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. There are no refunds after the printed showtime. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. To receive a military discount you must be an active or retired military veteran. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! You can check your Gift Card balance anytime. I had a line of people behind me and had to by tickets again to get in. When I click the link to print my tickets, the page comes up only as text. That makes six. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! Companies can ask for reviews via automatic invitations. Click Print Receipt under Orders. Are military and student discount tickets available through Fandango? An AMC Gift Card cannot be used to purchase another Gift Card (unless prohibited by law). 1/3 spots are taken by a bugged Endgame ticket. They should be able to refund to your A-list account. Most new releases are considered a Special Engagement, but check movie times and tickets for your. Refunds are available in certain limited circumstances described below. I have reached out to customer service multiple times with no response. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. How do I update/change my payment method in the Regal mobile app? I finally happened to hit a movie a could actually use it on, and it won't take the code. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. They refuse to give refunds via email or chat. The fee is detailed (listed as "booking fee") on your order summary at checkout. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. Pleaseclick herefor more information on Paragon Theaters donation policy and to submit a donation request. Please contact our National Sales department at 800-AMC-4TIX (800-262-4849) or visit our online ordering portal. Dolby ATMOS If your gift card has an active balance, and you're having trouble using it, contact guest services at 877-262-4450. For questions about gift cards check out or Gift Card FAQ. All AMC, Loews, Cineplex Odeon, Magic Johnson and Star theatres in the United States will be honoring passes, coupons and discount ticket products including: AMC Red tickets, AMC Green tickets, AMC Black tickets, AMC Yellow tickets, Show Snacks, Loews Galaxy, Passport and VIP Texas Gold. And you NEVER get the "forgot your password" email. They called me back 3 hours later at 1AM. We generally find out on Tuesday afternoons if we will play a film another week, and post the following week's showtimes to our web site by Tuesday afternoon. How do I use Regal Gift Cards to purchase tickets? Please contact the studios directly and let them know that you prefer to see your movies at Paragon Theaters. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Parents are urged to learn more about the film before taking their children to see it. $70 spent and had to purchase new tickets to see the show. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. The theatre employee can access your order by phone number, ticket ID or confirmation number. Thanks so much for the tip! When I got to the theatre they told me my tickets were in Milwaukee, Wi! When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. How to Request a Fandango Refund the Easiest Way. Never ever deal with these people. Student discounts are not available online, and are only offered at select Paragon Theaters. An R may be assigned due to, among other things, a film's use of language, theme, violence, sex or its portrayal of drug use. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. It usually takes about 72 hours for the Customer Support team to respond to your query. Senior tickets are valid for adults 60 years and older. The theatre employee can access your order by phone number, ticket ID or confirmation number. Yes! Impossible to get a hold customer service over phone. If you prefer calling, you can request a refund on the phone. No, the rating system is strictly voluntary and carries no force of law. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. The purchaser must also attend the movie for which the additional tickets are purchased. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. There's a little square with the broken image . Use the, You can definitely purchase tickets online! I've tried opening the ticket in IE and Chrome and they're coming up the same, no images or barcodes. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. I hadn't heard about their AWFUL CUSTOMER SERVICE. This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Still looking for answers? Why Isn't a Certain Movie Playing at My Local Paragon Theater? Precious metals are still not accepted. Pleaseclick hereto find out about becoming a Paragon Theaters employee and apply today! Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. For assistance, contact a staff member. 2023 . In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. Last year while grocery shopping I was picking up my kids some Yocrunch Yoplait yogurt and on the back of the yogurt was a promotion of receive $5 off a movie ticket on Fandango by purchasing 8 single individual Yocrunch yogurt in the same transaction, so I decided to try it out. Had a similar problem too, but haven't fixed it yet since I don't know who to call. You can exchange the ticket for credit and reuse it for future purchases. I lost my Diamond Rewards Card--what do I do? Paragon Theaters offers discounted pricing for large groups of 50 and up. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? You bet. Most of our theaters offer military discounts. The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. NC-17 -- No One 17 and Under Admitted. Wondering if this happened to any of you or a similar issue. Go to Cinemark :). If you have a physical AMC Theatres gift card that reaches $0 balance, please properly dispose of or recycle the gift card. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. Press Yes, it does. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. Children under 2 who do not require a seat are free. If you received a gift card, and already have an existing Diamond Rewards account, the gift card will need to be merged to the existing account. They issued me a credit and the credit did not work! We are not unfamiliar w/ the use of a computer. You'll also get a free ticket on your birthday! You can receive refunds for tickets up to 60 minutes before the showtime. Press J to jump to the feed. By refunding that ticket you lose the right to accumulate VIP+ points. No. The page that is presented will provide you with pricing information, as well as student and military discount availability. I can promise you. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. The showtimes will be emailed to you on Thursday morning (and you will receive a free popcorn coupon via emailwhen you confirm your subscription.. be sure to check your spam folder!). I used Fandango to purchase tix for the new Star Wars movie. Do You Sell Gift Cards? Hey all! Claim your profile to access Trustpilots free business tools and connect with customers. Your Fandango A-list tickets should be in your A-list reservations. There customer service is terrible. *3D Upcharge. Soliciting or loitering on Regal Entertainment Group premises is not allowed. I go back to Fandango and they are escalating the issue to a higher level. FAQs Gift cards also can be purchased at any theater. Please don't use Fandango for your movie tickets. A military discount is available at the box office and ID must be presented at the time of ticket purchase. Theme, language, violence, nudity, sex and drug use are among those content areas considered in the decision-making process. Concessions are always on the menu with an AMC Gift Card. In lieu of Birthday Party events, we are offering Private Watch Parties. A month -several emails, 4 phone calls later- still no help! During the ENDGAME fiasco, I tried to make a reservation for Thursday, April 25th, at 6PM. I sent another email to their help desk and no reponse. When I went to the website to enter the codes, their system was down. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Did not receive the confirmation email until 1 hour after the show started. For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. I like the fact you can put in your zip code and they will give you show times to tNohe nearest theaters near you.

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