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I didn't realize my tires were about half the recommended psi. In this video we take a look inside a GoTrax G2 Scooter. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Missing tire extension - poor quality control. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. 0000003486 00000 n This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. You can recalibrate your Gotrax hoverboard by following the instructions above. This scooter is giving a E3 Error code and the manual simply states to replace the console. Gotrax recommends 3-4 hours for charging time. GoTrax G4 Review - Most Theft-Resistant Budget Scooter Ever Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. Amazon.com: Gotrax Scooter Parts 2) You are using an outlet with a higher voltage than what is recommended for fast charging. After rare 'F' rating from BBB, electric scooter company GoTrax responds I tried these fixes and the problem got solved. When the scooter is powered on, press the power button 3 times to switch the speed unit display. Doesn't matter if the battery is charged or not. If your Gotrax hoverboard will not turn back on you are experiencing an issue. Save my name, email, and website in this browser for the next time I comment. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. It goes fast and I can go up big hills . There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. 0000002873 00000 n This scooter is giving a E3 Error code and the manual simply states to replace the console. GXL V2:Learn more about troubleshooting the GXL V2 [Here], Apex: Learn more about troubleshooting the Apex [Here], G2:Learn more about troubleshooting the G2 [Here], XR Elite: Learn more about troubleshooting the XR Elite [Here], XR Ultra:Learn more about troubleshooting the XR Ultra [Here], G4: Learn more about troubleshooting the G4 [Here], All Scooters: How to Change your Electric Scooters Brakes [Here], Hoverboard(s): Learn more about troubleshooting your hoverboard [Here], How to Ride your Hoverboard Walkthrough [Here], Shift S1:Learn more about troubleshooting your Shift S1 [Here], EBE1:Learn more about troubleshooting your EBE1 [Here], EBE2:Learn more about troubleshooting your EBE2 [Here], EBE4:Learn more about troubleshooting your EBE4 [Here]. 0000008779 00000 n Tip: Try to lift as straight as possible out of the tiller. GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 First, plug in your charger and make sure that it works before continuing. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. These models of e-bike only feature an LED Display. GOTRAX. Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. To power the scooter off, press and hold the red button for 5 seconds. First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Can't get the scooter to start. You can now turn your hoverboard back on.*. Gotrax gxl v2 won't power on : r/ElectricScooters - reddit The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. For example, only standing with one foot on your hoverboard can cause some models to beep. Beeping can also indicate uneven pressure on the hoverboard sensors. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. For example, only standing with one foot on your hoverboard can cause some models to beep. We'll go through each electric scooter and the error codes that occur. Problem is from inside the tire assembly. I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. I had my second issue within 17 business days of receiving the scooter. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. 0000002170 00000 n Hold down the power button for 10 seconds. I've had mine for almost two weeks now, and have not experienced these issues. The last communication I received from Gotrax instructed me to mail back all the broken parts they sent to me at my cost before they will continue helping me. Update July 31: my gxl v2 is still riding well, I just pumped the tires up to 45 psi which greatly improved speed and rideability. Grab the new battery pack and ensure that your are installing the battery pack correctly. If that doesn't work, email support. Recommended rider age . I try and ride economical to maximize range and durability. Kick stand wobbly. I requested a refund. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) This is a few specific actions that act as a reset for your board and can fix many common issues. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. We check over 250 million products every day for the best prices. It is not managed by iFixit staff. If the wheel spins only when the battery charger is plugged into the scooter then the . The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. Grab the new battery pack and ensure that your are installing the battery pack correctly. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. Its possible the quality slipped with the V2, but they are basically the same scooter. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Problem not solved. Entice customers to sign up for your mailing list with discounts or exclusive offers. Odometer not working. I finally received the replacement parts. They cannot show error codes. Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. Its possible that you got a defective battery. Make sure the petals are level with each other and on a flat surface. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. The BBB's grade of "F" still . Find your product below and click the link to be directed to the specific information for troubleshooting. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). 20 MPH Max speed and durable 10 . A fully charged battery will have between 36 and 42 volts. Codes often have simple solutions and we are here to assist. Free standard shipping with $35 orders. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ). The GOTRAX Electric Scooter Troubleshooting Guide The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. A fully charged battery will have between 36 and 42 volts. Electric Scooter and Bike Troubleshooting Repair Manual - Motor Does Also if there is a critical mass here, we may be able to have the company fix their problems. This may be caused by several factors, but luckily there are solutions to all of them. I'll monitor the post to see if these are isolated or widespread. If damaged do not proceed. For further repair and troubleshooting help please visit our repair help area. If it does not change to red when you plug it into your hoverboard, your issue could lie in the charging port. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! 0000001330 00000 n There is no doubt that hoverboards are a popular and fun way to get around. Store the screws and hook in a safe location for later use. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Can you please tell us how we can improve this article? This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! When you connect the charger to the hoverboard it will turn red to let you know it is charging. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. Use caution as extreme force may damage your scooter console or battery connections. error: GOTRAX GXL-V2 ELECTRIC SCOOTER User Manual - Manuals+ Search General questions or product specific choose what you're looking for from our awesome drop down menu. 0000002987 00000 n All rights reserved. Do you think most of the lower-priced scooters are having these problems? Looking For The Best Lock For An Electric Scooter? These codes will pop up over your console's display when there are issues within your electric scooter. Roller Blades/Bikes. Looking For The Best Lock For An Electric Scooter? Visit our Battery Pack Load Testing Guide. It was the front wheel so more difficult, cost 40 for replacement. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. When the battery is fully charged it will change from red to green. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. 0000000696 00000 n Yes How to restore default settings on GOTRAX GXL V2. Fuses are usually located on the outside of the scooter, or under the footplate in the wiring harness near the battery pack. When it comes to hoverboards, the magic fix-all is called recalibration. GoTrax G2 Scooter E3 Error Troubleshooting - Part 1 - YouTube Jan 7, 2020 Has been extremely slow to respond with replacement parts. Set the line out of the way once disconnected. GOTRAX Scooter | GO TRAX Electric Scooter - USA Official Website will respond to the email but the response itself is not helpful). While they are a fairly new technology, they are rapidly growing in both popularity and their abilities to manage different terrains and new technologies. Install the locking hook and the two screws into the head unit. Troubleshoot common issues with your gotrax hoverboard with our handy guide. Turn the key or power switch on and engage the throttle all of the way. After fully charging, I prepared for the first ride with the new parts. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. . How do you check the odometer on the GXL V2? Electric scooter throttle not working - How to fix it - Thescooterguide All I've done is adjust the brake pads to prevent rubbing. I've emailed support but I'm waiting. . Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . - Very dangerous as you can be cruising along and the motor completely shuts off. Of course, with any new or growing technology there are often hiccups along the way. All electric scooter have a fuse or a circuit breaker. E10, E11, E12 - Contact GOTRAX Customer Support. Using the 4mm Allen wrench, remove the two screws and locking hook that are used to secure console to the tiller. We'll go through each electric scooter and the error codes that occur. GOTRAX - F5 Electric Bike Watch out world! Then plug your charger cable into both ends and leave it overnight. If the scooter is off but still takes off, this means that the control box is damaged. Set the battery to the side for disposal. 3. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. If it is hard to install, stop and inspect the consoles pins under the head unit. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. Range: 4 miles (est) Max. GOTRAX sent me a battery and a replacement handle bar. Electric Scooter Troubleshooting | E-Scooter Repair Guide - Gear Honest But, as soon as it worked for quite some time, it started showing various problems. 0000001444 00000 n Returned the v2 and are now trying a m360 instead /crosses fingers. EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Tighten the screws firmly. In my case, when I got a new Gotrax scooter, it did work fine in the beginning. This is an internal issue and the bike should be sent back for repair. I was super encouraged as the handle bar looks a little different from the original version I received, better. Did you find it helpful? 0000002509 00000 n Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Often when there are small issues like this with your hoverboard, it simply means it is time to recalibrate. Take off the console and pull out the battery, checking all the connections. GoTrax GKS: Specs. Please Note, some electric scooters share error codes. How to do a hard reset on GOTRAX GXL V2? - HardReset.info If you experience problems with any of these models of e-bike file a claim below. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers GoTrax GKX electric scooter | Tom's Guide Where To Get An Electric Scooter Repaired? (+Repair Shops Near Me Motor stutters with rapid jerking and wont go.. possible motor failure. Even if just pressing for a second - Kind of scary actually. Even if you've just ridden it, the battery may not be sufficiently charged. I requested a refund. Need help troubleshooting a scooter issue? Only tools required are the 4mm Allen wrench and a set of pliers. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. Front wheel cover scraping wheel - easy fix but annoying. You will see the LED lights start to flash. GoTrax V2 Not Working. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. If you suspect either issue, try removing and reinserting batteries or replacing them altogether with new ones before attempting to charge your scooter again. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. As you can see here I was able to do it with my fingers. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. 0000006755 00000 n Step 6 Install the battery pack. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Check Out Our Guide! Further, the locking pin is completely . We show a quick view of removing the console, console disassembly as well as troubleshooting the signals to the Console control board from the Throttle Hall Sensor. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. I absolutely love this scooter. It is possible to check the voltage of your battery using a voltmeter. Here is a simple video demonstrating how to change the battery in a hoverboard if you have determined that is your problem. If your Gotrax is not charging through its USB charging cable, it may be because of one of two reasons: 1) The battery was left plugged in too long and turned off due to overheating, or. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. 0000017087 00000 n . Electric Scooters A leading manufacturer of Electric Scooters, hoverboards and e-bikes. If you find any damage, replace it immediately. If your charger does not turn green when you plug it in, your problem may lie in your charger. Related: Mobility Scooter Battery Losing Power Uphill Fixed. E07 - Replace Motor or Motor Wheel Assembly. Frequently Asked Questions - GOTRAX Official Site 110 20 E03 - Change speed settings or gear. Using caution, grab the top of the battery and begin to lift it out of the tiller. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Aug 15, 2020 By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform.

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