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The dnata way We strike a balance between doing things our way - leading to service consistency - and encouraging our people to use their initiative to find new and imaginative ways to solve our customers' challenges. The interviewer would like to confirm that you have a genuine interest in transportation infrastructure. Be the first to find this interview helpful, Its all about situation. Very easy, nothing to hard. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Find additional company focused interview questions by practicing from one of our industry sets. You should be transparent about your most recent earnings and be prepared to back up any salary requests. Wenn When workloads increase, stress levels do too. Discuss any coursework that you would like to take and be sure to mention any continued education opportunities that you have recently taken if any. I interviewed at Dnata in Jan 2018, Group activity day- they talked about the company and then had us do some team activites and then needed to answer 3 different question sheets, this was then followed by one on one interview. Downvote 4. I was asked what does JSON stand for and got the first two letters (what is this school)? Interviews at Dnata Experience Positive 72% Negative 14% Neutral 14% Getting an Interview Applied online 48% In Person 14% Recruiter 10% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs I feel like, in most instances, the underachievers will weed themselves out over time, and it's rarely worth making a fuss over. Rather, I make a simple plan of which tasks are a high priority and which tasks are a lower priority. I see that you have operations management positions open. I am looking for compensation that is aligned with the role and provides an opportunity for growth.". ", "Without safety in the workplace, there would be complete chaos. I interviewed at Dnata (Sydney). With that said, I love to learn about new resources. A potential employer will often base their offer on your current salary. "My current work situation is quite independent; however, I do volunteer on a weekly basis at the local homeless shelter. dnata Employee Reviews for Customer Service Representative - Indeed There were a few key takeaways from this experience. No matter which system you use I am sure that I can pick it up very quickly. Please enable Cookies and reload the page. Vocational or Diploma (12+2 or equivalent) desirable but not required. {%selectedMarker.country%} Free interview details posted anonymously by Dnata interview candidates. ", "My current organization runs quite lean so, a big part of my job is to ensure that our resources are utilized as efficiently as possible. Cambata Aviation Pvt Ltd. 2015 - 20169 . Interview questions and answer examples and any other content may be used else where on the site. It's fast and makes every day different. Assure the interviewer that you see long-term career potential with Dnata. Dubai Even if I had googled it or had a sticky note on my PC is this not allowed, I wasn't informed I was in a closed book test. Assure the interviewer that you are most willing to comply with any form of background check they require. We have many competitors in this industry. And lastly, do you have internal candidates who are also interviewing for this position?". Candidates interviewing for Test Manager and Revenue Accountant rated their interviews as the hardest, whereas interviews for Travel Consultant and Baggage Handler roles were rated as the easiest. What is a typical day like for you at dnata? dnata Customer Service Representative Interview Questions - Indeed I link the questions down below. One cannot guess what will happen in the end, so it is great to be prepared for all possible outcomes. "My interest is to have a long-term and successful career within transportation infrastructure. Customer Service Agent (CSA) (Current Employee) - Heathrow - January 26, 2023 A very good company with lots accreditation. United Arab Emirates Assure the interviewer that you can handle these types of difficulties with professionalism and poise. I believe there are always opportunities for leadership - you have to keep your eyes open! Followed by 2 technical ,1 managerial round. PO Box 1515, Philexel Business Park At this moment, if I could choose any course to take, I would pick XYZ. Productive and and excellent work place. Self-motivated individual and strongly believes in teamwork. Read more interview questions at dnata. Just yesterday I headed up the installation of a new software module. I submitted my application through email. ", "In my first position out of college, I worked with a person who enjoyed gossip in the workplace. Once You Subscribed, Don't Forget To Verify It From Your Email Address. We do not have advertisements on our pages but we do try to make money through paid-memberships. Onboarding new employees is an expensive and time-consuming endeavor for any employer. How to Answer: Why Do You Want to Work Here? The ability to make . Being able to problem solve and think outside the box when it comes to changing situations is a valuable skill set. In addition to all of this, I see that Dnata puts an important focus on carbon footprint. Completing pre-boarding checking procedures before passengers and flight board planes. "Even though it can be difficult to hear criticism, I always pause before I respond and take time to think about it first. "In the past few years I was able to upgrade my education while still working full time. Questions and Answers about Working at dnata | Indeed.com Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Recruiter contacted me11 %. The interviewer wants to know that, if hired by Dnata, you would enthusiastically contribute to their safety-focused workplace environment. Getting passengers through check points and to terminals quickly and safely. Interviews for Top Jobs at Dnata. The test was good and easy for me as I am good at geographical knowledge but believe me it will be very difficult for a candidate to Crack it without having this knowledge. I believe it's easier to 'do' rather than 'tell.' per informarci del problema. para informarnos de que tienes problemas. I also have strong skills in a variety of Microsoft programs such as PowerPoint and Excel. Lamentamos pelo inconveniente. - What is your favorite part about working here? dnata International Airport Operations "I have never been told to lie to a fellow employee or supervisor on the job. Life gets busy, but this is a great opportunity to network with your peers outside of the daily grind of business.". "I understand that you have a variety of competitors; however, I am most interested in working for Dnata because of your strong interest in client service, and employee safety. As a dynamic leader I can ensure that the organization is benefiting from my presence and, at the same time, I can lead my team by example. Be prepared with specific examples from a recent news story or client reviews. dnata Job Description: To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. Talk about your education experience and be sure to highlight any areas of excellence. When factoring in bonuses and additional . Glassdoor users rated their interview experience at Dnata as 57.1% positive with a difficulty rating score of 2.43 out of 5 (where 5 is the highest level of difficulty). 3 round of interview. Employee engagement went up, and some powerful connections were made. In that interview you will have a 60 multiple choice questions which is mainly about grammar then you will have 6 situational type questions then you will have to play 2 games, Interview first then multiple tests online based on numbers and shapes, games included English test was also included A last interview with hiring manager which led to an offer letter. "I am currently earning a base salary of $78,000 plus a car allowance of $900/month and health benefits. My criminal record is clean as is my drivers' abstract. Overall, I would say that my greatest work accomplishment is the positive reputation that I have in this industry.". 7 Dnata Passenger Service Agent interview questions and 2 interview reviews. I interviewed at Dnata (Manila, Manila) in Nov 2022. Lamentamos Dnata interview details: 86 interview questions and 64 interview reviews posted anonymously by Dnata interview candidates. Ajude-nos a manter o Glassdoor seguro confirmando que voc uma pessoa de I learned how to concentrate through chatter or disruption better than before, and I perfected my skills at refocusing someone else to the task at hand.". Even if you do not consider yourself to be a 'creative person,' there is a chance that you have made creative minded decisions in your career. an. I feel that this role with Dnata is a perfect step in my career now, and for the future. "I understand that your work environment is very collaborative. Dnata Customer Service Agent Interview Questions "I am happy to comply with any background check required. . Read our Terms of Use for more information. I interviewed at Dnata (New York, NY) in Jul 2018 Interview The interview was a three step process, First you apply for your desired position, next you get a preliminary job review & interview with the contract manager and station duty manager. Dnata Customer Service Agent Salaries | Glassdoor questo messaggio, invia un'email all'indirizzo I want to grow and improve so the more specific my supervisor can be, the more helpful it is. I was also processed for final interview. Common stages of the interview process at Dnata according to 29 Glassdoor interviews include: Find a Great First Job to Jumpstart Your Career, Stand Out From the Crowd With the Perfect Cover Letter, How to Prepare for Your Interview and Land the Job. 2 + years experience in a Customer Service role. Answered June 25, 2017 - MAINTENANCE TECHNICIAN (Current Employee) - Dubai. Languages:{%selectedMarker.languages%} Maybe you gave them confidence in their strengths by encouraging them, or perhaps you offered some helpful hints. This knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. A waste of my time! Ci You have won multiple industry awards which tells me that you are an innovative and growth-minded organization. You must create your own answers, and be prepared for any interview question in any interview. Muhammad Shofiyan Abdul Aziz - Customer Service Agent - dnata - LinkedIn I interviewed at Dnata (Manchester, England) in Oct 2022. dnata - one of the world's largest air service providers - YouTube I am proud of my 3.90 GPA. Airport Customer Service Interview. I am a firm believer in the idea that feedback should be implemented quickly after it's given. {%selectedMarker.streetAddress%} "The bulk of my industry related education has been on the job training. This training includes topics on transportation management, government policy and workplace safety.". Where do you see yourself growing within Dnata? Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Be sure to research the kind of environment offered in this position before the interview. Free interview details posted anonymously by Dnata interview candidates. For that reason, I believe that it's the most important factor to consider when building a team, and creating workplace policy.". Interview process at dnata Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 41% About a week 19% About a month 18% More than one month 12% About two weeks 11% Most reported steps On-site interview 59% Background check 51% Drug test 49% Phone call/screening 26% Written test 20% Least reported steps I have interviewed for years and been interviewed never felt like I was in school with quizzes that bare no relevance to the role. Other21 %. Glassdoor users rated their interview experience at. I interviewed at Dnata (Dubai) in Sept 2022, I don't know how i got rejected,luck played its part, i didn't get enough time to express myself in the interview.it was so late at the evening, i think the interviewers were in a hurry, and i was the last to get interviewed, Anonymous Interview Candidate in Bangalore, I applied through college or university. Help the interviewer to see that you would fit well with the characters present at Dnata.Give the interviewer an example of a time when you have worked with a range of personalities. In our search for continual improvement, we look outside our own industry, actively partnering with other organisations to share knowledge and learnings - all with the aim of improving our employee experience and the service we provide our customers. Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Sorry I couldn't remember the acronym for one! "Thank you for asking - I do have a few questions. Simple and easy to understand the process. Show that you are proud of yourself and your career accomplishments! ", "I have been meticulous when paving my career path. Anonymous Interview Candidate in Dubai . real person. There is a chance that much of the information you are going to access could be confidential and you may be assisting with the transport of dangerous goods. Disgusting - accusations of chating an interview which knocked me so much that I terminated the interview and glad to say I am not a part of this company and shambles accusatory management team. "I completed my Engineering degree in 2011 from University of Florida. Report. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. Here are some sample questions: - When would you like to have this position filled? I am quite proud of this initiative because it is not only financially responsible but also environmentally friendly. Receiving feedback from a manager or supervisor can be tough. The higher priority tasks, I complete first. This site uses cookies. If you have an expense account or resource allowance, it is very respectful to the company to be as thoughtful with that allowance as possible. In one instance, I had a new coworker who was having some troubles fitting in. Timezone:{%selectedMarker.timeZone%} 1 Dnata Pax Service Agent interview questions and 1 interview reviews. ", "I greatly appreciate constructive feedback. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you want to ace your upcoming interview, practice with our topical-based interview question sets. My example of performance improvement was what they needed to make some changes. My experience was great during the interview session. I applied online. Be sure to include capabilities that will potentially benefit this potential new employer. Followed by 2 technical ,1 managerial round. I refused to lie, and we stayed late. The interview process at DNATA is long and strenuous as there are many preliminary rounds. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The next question was what does API stand for, which I gave the answer. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. - How long has this role been vacant? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Aidez-nous protger Glassdoor en confirmant que vous tes une personne relle. I read through the job description for those and am interested in working my way into a role like that with Dnata one day. Answered April 24, 2018 Answer See 3 answers I was asked what does JSON stand for and got the first two letters (what is this school)? What stood out to me was the enthusiasm of your team when I first applied here, and also the fact that you recently won the coveted Transportation Leadership Award. 1.Technical 2 technical 3 managerial 3 round of interview. P.O Box 522, Vice President Commercial Be the first to find this interview helpful, All Qa realated question manual test cases, Its all about situation. ", "I am someone who alternates back and forth with the right/left brain, but I will always consider myself a very creative person. I would have participated more in external company events. I would be delighted to work at Dnata. Walk in Interview in Dubai Today & Tomorrow UAE (March 2023), Radisson Blu Careers in Dubai 2023 Job Openings, Dusit Thani Hotels & Resorts Careers in Abu Dhabi 2023, Abu Dhabi Airport Careers (ADAC) Job Opportunities 2023, Emirates Flight Catering Careers in Dubai 2023 EKFC Jobs, Emirates Careers Passenger Medical Response, dnata Jobs 2020 Required CUSTOMER SALES AND SERVICE AGENT. We should prepare about our self very well. Interviews at Dnata Experience Positive 50% Neutral 50% Getting an Interview Applied online 67% Campus Recruiting 33% Difficulty 2.0 Average Hard Average Easy Interviews for Top Jobs at Dnata Customer Service Agent (5) Travel Consultant (4) Customer Service Representative (4) Baggage Handler (2) See more interviews for top jobs Amongst other general interview questions, I was tested on what do acronyms stand for. The process took 4 weeks. Staying on deadline is very helpful, and I will delegate when necessary to alleviate some stress. Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. Si continas recibiendo este mensaje, infrmanos del problema The you ill have a hirevue interview. First you will have an assessment test which is basically you need tackle the time limit. Experienced Customer Service Agent with a demonstrated history of working in the airlines/aviation industry. Your company is forward-thinking and progressive. This allows us to improve and customize your browsing experience. They were lively and effective, and sales increased by 23% in the first 90 days of implementation. If it's something that catches me by surprise, I usually ask for clarification. Able to work under pressure, and possess good problem-solving and communication skills. What is the interview process like at Dnata? "I do consider myself to be a creative individual. Take a few minutes to bring your resume to life for the interviewer. My biggest take away from my post-secondary experience is my knowledge of public infrastructure as well as the project management skills that I acquired. I have learned a great deal from both public and private work. Are there any courses you would recommend I take to round out my experience? I interviewed at Dnata in Feb 2023. The most reliable source that I utilize is 'Transport Topics.' I took her out for lunch and talked to her a bit about the workplace culture and semantics surrounding the various departments. Amongst other general interview questions, I was tested on what do acronyms stand for. Free interview details posted anonymously by Dnata interview candidates. You will be given certain situation and how will you over come and the outcome, An example of a difficult situation you fixed, Get started with your Free Employer Profile, Customer Service Representative Interview, The Ultimate Job Interview Preparation Guide. Dnata Passenger Service Agent Interview Questions | Glassdoor P.O Box 522, Flight Catering Avoid talking yourself into a corner when it comes to your preference of public vs. private projects. The next question was what does API stand for, which I gave the answer. Common stages of the interview process at Dnata according to 7 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. I found that I could redirect her to work by giving a quick reply and then asking her a pointed work question, which would get her back on task. Caso continue recebendo esta mensagem, Interviewed through hireview app. How do you manage the stressful times? Our team started to complete most of the tasks when it came to group projects. My co-worker wanted to go home, and he suggested that I lie about our count. Philippines, {%selectedMarker.primaryContact%} To provide a consistent quality service to the customers at any designated area to all passengers at any designated area (check-in; gates; transfer desk; special handling and FMU) that is consistent with Dnata?s high service standards. I feel that this role with Dnata is a perfect next step in my career right now, but I also see room for future career growth here. Dubai If I had to commit to just one, I would say that private transport brings me fresh challenges daily, which is exciting to me.". Dubai Lack of benefits. The hiring process at Dnata takes an average of 8 days when considering 7 user submitted interviews across all job titles.

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dnata customer service agent interview